Within 30 days, if you don't love the product, head to returns and we will take your product back absolutely free. You will receive a store credit, equal to the cost of the product you are returning.
• All discounted/promotions or limited edition items are final sale.
We don't offer refunds on our products because they are consumable goods and it would be a safety risk for us to resell or reuse the returns in anyway.
International returns: If you pay to send the item(s) back to our warehouse in its original condition, we will happily give you in-store credit for the retail value of the item once we receive the order back at our warehouse. Please be sure if you are returning the item(s) back to us, you provide us with the tracking number for the return order.
**Once you fill out the return link, our warehouse will approve or deny your request within one business day. Once approved you will receive a return label via email to ship your product(s) back to us.
Head to email@example.com and file a return request.
We do not offer refunds for our product. Any items returned will be given in-store credit.
All of our products are gluten free.
Ingredients like HydroMax are in this product which can cause the powder to clump more than others. The powder won’t appear as fine and smooth as the pre-workout powder, but it should dissolve in water just the same. This is normal for Pump products.
Payments, Promo Codes, Gift Cards
Visa, MasterCard, Discover, American Express,PayPal or Amazon Pay.
We do not offer gift cards at this time.
Sezzle is an online payment platform that allows you to pay for your order through 4 installments spread over 6 weeks, rather than paying the full amount at once. Sezzle is 100% secure and does not charge you interest on your payments. Click here for more info.
Yes! We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.
◦ If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.
Yes, we ship our products via APO/FPO/DPO. Please note, it can take 30-45 business days for your package to be delivered.
International shipments can take up to 30-45 business days to be delivered.
We ship our products via USPS Priority Mail and FedEx Home Delivery.
Culture Supplements is not responsible for lost or stolen packages.
Once the product leaves our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. Tracking numbers can take 24-48 hours to update and load in the system, before movement is displayed.
Please allow 3-5 business days for the package to be delivered. The shipping carrier can mark the package as delivered, but it will arrive later. If the package doesn’t arrive after the 5th day, please reach out to us at firstname.lastname@example.org and we can further assist you.
Once an item ships we can no longer update your shipping address. Please reach out to the respective carrier, USPS or Fedex, to change your address.
*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, CULTURE SUPPLEMENTS CAN NOT BE RESPONSIBLE IF YOUR ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THE ORDER.
Our system automatically generates a USPS tracking for all customers. All international customers should input their tracking number in the following link for accurate tracking information: https://globegisticsinc.com/